title: “Issue a donation refund” description: “Refund a donation in full or partially to the donor’s card and adjust the report.” audience: [“finance_admin”] modules: [“donaciones”] estimated_minutes: 3 last_reviewed: “2026-05-03”

Issue a donation refund

Refunds apply only to Stripe-processed donations. For cash or check, record a manual adjustment.

TL;DR

Open the donation in Donations → Movements and use … → Refund.

Steps

1. Search the donation by donor name or ID. 2. Open the detail. Confirm the method is Stripe. 3. … menu → Refund. 4. Pick full or partial refund (enter amount). 5. Provide the reason (required field for audit). 6. Confirm. Stripe processes the refund in 5–10 business days. 7. The report and tax receipt are adjusted automatically.