Login issues

Ministrium uses a single address for every church: app.ministrium.com. There is no separate address per church.

”Invalid email or password”

1. Make sure you are on app.ministrium.com.
2. Check your email and password. The password is case-sensitive.
3. If you do not remember your password, use Forgot password? on the sign-in screen.

Reset your password

1. In Reset password, enter your email and click Send instructions.
2. You will see Check your email. If the email is registered, you will receive a link to reset your password.
3. Open the link, enter the New password, and repeat it in Confirm password.
4. Click Save new password and sign in again.

The link can be used only once and expires after a while. If you see Invalid link, click Request a new link and repeat the steps.

Too many attempts

After many failed attempts in a row, the system may slow down new attempts for a while to protect the account. Wait a few minutes and try again with the right password, or reset it.

”Your session has expired for security”

Your session may close for security reasons. Sign in again. If it happens often:

• Allow cookies for app.ministrium.com in your browser.
• In incognito or private mode, the session is wiped when you close the window.

I do not have an account

Member and staff accounts are created or invited by the church. If you do not have an account, or your invitation no longer works, ask an admin at your church for access.

In the native app (iPhone and Android), the sign-in screen does not offer registration and shows “Need an account? Ask your church for access.”

No one can sign in as admin

If the organization’s only admin lost access and cannot reset their password, contact Support.

Multi-factor authentication (MFA) is not available in the product today; there are no MFA codes to recover.