Help center

The Help center is Ministrium’s knowledge base: 400+ articles in Spanish and English, organized by module and role, with smart search.

docs.ministrium.com and the ? icon inside the app.

Structure

docs.ministrium.com
├─ /es ...whole site in Spanish
├─ /en ...whole site in English
│
├─ Getting started (quick-start, first service)
├─ Product (CRM, attendance, donations, events, groups, comms, reports)
├─ Platform (integrations, API, security)
├─ Support (plans, SLA, status)
└─ Resources (changelog, roadmap, troubleshooting)

This is the same structure as the documentation you’re reading. The difference: the help center also includes:

• Video tutorials (1-3 min each).
• Shorter, direct “How do I…?” articles.
• Downloadable templates (import CSV, donor communications, etc.).
• Success cases from real churches.

Search

Autocomplete search that understands:

• Synonyms: “delete”, “remove”, “archive”, “borrar” → all land on the correct article.
• Common typos: “how connet stripe” works.
• Bilingual: “donation” on a Spanish page shows ES + EN results.

Shortcut: press / on any app screen to open search directly.

Role filters

Each article shows “Who this is for”:

• 🟢 Any user
• 🔵 For staff
• 🟣 For org_admin
• 🟡 For finance_admin
• 🟠 For developers (technical)

This helps a volunteer not get lost in API docs that don’t apply.

Depth levels

Each article has 3 levels:

1. TL;DR (1-2 paragraphs): the short answer.
2. How to do it (step by step): the recipe.
3. Why it works this way (optional): the context and trade-offs.

Read as deep as you need.

Popular examples

Top 10 most visited articles (last month):
1. Configure the kiosk PIN
2. Connect Stripe in 5 minutes
3. Import members from Excel
4. Change campus logo
5. Why an email didn't arrive
6. Enable MFA step by step
7. Create a donation fund
8. Check in a minor
9. Generate annual tax receipt
10. Cancel a recurring donation

Comments

Each article has at the bottom:

• 👍 / 👎 “Was this helpful?”
• Comment box: “What’s missing, what wasn’t clear”.

We read every comment. If an article has 👎 > 30%, we rewrite it in the next sprint.

Suggest an article

Searched something not there? “Suggest topic” button in the footer. Reaches the docs team and, if it makes sense, we write it in 1-2 weeks.

Bilingual versions

Each Spanish article has its English counterpart (except some very specific to local regulation). Language change in the header preserves the article (you don’t get sent back to home).

If you find an English page without translation, open a ticket and we prioritize it.

Offline mode

For campuses with unstable internet: the mobile app caches the 20 most popular articles offline. Available even if campus wifi goes down mid-service.

Developer shortcuts

• docs.ministrium.com/api — full OpenAPI reference, interactive view (Swagger).
• docs.ministrium.com/sdks — official libraries (in development).
• docs.ministrium.com/webhooks — catalog + examples.

Maintenance

Articles are reviewed every 6 months to ensure:

• Updated screenshots.
• Internal URLs not broken.
• Described behavior still matches current.

If you find an outdated article, see “Report as outdated” button at the bottom.