title: “Manage email unsubscribes” description: “See who unsubscribed, restore a recipient who clicked by mistake and export the list.” audience: [“org_admin”,“staff”] modules: [“comunicaciones”] estimated_minutes: 2 last_reviewed: “2026-05-03”

Manage email unsubscribes

Once someone unsubscribes, they are excluded from bulk sends automatically. They can still receive transactional emails (receipt, password reset).

TL;DR

Communications → Unsubscribes.

Steps

1. Communications → Unsubscribes. 2. See the list with date and reason. 3. To restore: press the undo icon and confirm. 4. Export to CSV if you need external audit.