Troubleshooting

Each article gives a prioritized diagnosis sequence and says when to escalate to support. If you are in the middle of a Sev1 or Sev2 incident, open a direct ticket in Support in parallel.

• Kiosk unresponsiveQuick diagnosis when the attendance kiosk freezes or stops accepting touches.3 min read
• Donations declinedWhy Stripe declines a charge and what donor or admin can do.4 min read
• Email not deliveredDiagnosis when a transactional or mass email does not appear in the recipient inbox.4 min read
• Login issuesI cannot sign in, I lost my MFA, user locked out.3 min read
• Slow performanceThe app is slow or a report takes too long to load.3 min read