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Enable MFA step by step

For: Any userOrg admin
Last reviewed:

MFA (multi-factor authentication) requires a second factor in addition to the password at sign-in: typically a six-digit code generated by an authenticator app.

Enable it for your user

    1. Click your avatar (top right) → My account.
    2. Tab Security → MFA.
    3. Click Enable MFA.
    4. Scan the QR code with an authenticator app: 1Password, Authy, Google Authenticator or Microsoft Authenticator.
    5. Enter the six-digit code shown by the app.
    6. Save the backup codes that appear on screen in a safe place (password manager or sealed envelope). They are shown only once.

Enforce it across the organization

Only the org admin can require MFA for all users.

    1. Settings → Security → MFA policy.
    2. Switch from Optional to Required.
    3. Set the grace period (default seven days).
    4. Save.

When a user signs in during the grace period, they will see a banner reminding them to enable MFA. After the grace period, the system enforces it before continuing.

Take care of backup codes

If you lose the device with the authenticator app and the backup codes, you will need to ask the org admin to reset your MFA. This requires identity validation and may take 24 hours.

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