Automatic reminders

Automatic reminders significantly reduce no-shows. Ministrium handles them for you with minimal configuration.

Default reminders

When you create an event, these are configured automatically:

Customize

From Events → [Event] → Reminders:

• Enable/disable each reminder
• Change timing (e.g. remind 14 days before instead of 7)
• Change channel (email, push, SMS, WhatsApp)
• Edit message content

When to add SMS / WhatsApp

SMS and WhatsApp cost money (see SMS and WhatsApp). Use only when the event is high-value / low-tolerable no-show:

• Paid retreats
• Conferences with reserved materials
• Weddings and baptisms

For general events, email + push is enough.

Templates

If you reuse the same format across events:

1. Communications → Templates → New template → Type: Event reminder.
2. Use variables: {{event.name}}, {{event.date}}, {{event.location}}, {{registrant.first_name}}.
3. Save and apply to future events.

Compliance

Reminders respect the user’s communication preferences:

• If they opted out of SMS in profile, no SMS even if configured.
• If they opted out of push, no push.
• The event email is always sent to confirmed registrants (transactional).

See Communications compliance.

Metrics

For each reminder, see Events → [Event] → Reminders → Metrics:

• % delivered
• % opened (email)
• % click-through to event
• Correlation with attendance: “89% of those who opened the day-before reminder attended”

Last-minute personalized reminder

If something changes day-of (venue, time, cancellation), use Urgent notification:

1. Events → [Event] → Urgent notification.
2. Short message.
3. Channel: SMS + Push (always).
4. Send.

Reaches ALL registrants regardless of their normal preferences (it’s critical operational info about the event they signed up for).