Slow performance

Before you report slowness

1. Check status. If an incident is declared, it is not local.
2. Try in another browser (Chrome incognito) to rule out extensions.
3. Try on another network (mobile data vs Wi-Fi). A corporate proxy can add latency.
4. If only a specific screen is slow, note the exact URL.

Report taking too long

Some reports consolidate millions of rows. Expected times:

If outside these ranges, open a ticket with the report URL and approximate member count.

Slow initial load

• The first load of the day after a long idle can take 2–3 seconds extra (cold cache). Subsequent loads are immediate.
• If your organization has more than 100 active custom fields in CRM, the member list load can slow down. Consider archiving unused fields.

”Infinite spinner” on a screen

• Refresh with Ctrl + F5.
• If it persists, open DevTools → Network and check for stuck requests. Share the exported HAR when opening a ticket.

When to escalate

• If slowness is generalized and sustained for more than 10 minutes, an incident is likely. Check status and, if not declared, report it from report incident.