Quick member search

The kiosk’s quick search is optimized for high-volume Sundays. The goal is for a member to find their name, mark attendance, and release the kiosk in under 5 seconds.

How it works

1. The member taps Search Member.
2. They start typing their name or last name.
3. Starting at the second character, suggestions appear.
4. They tap their name.
5. Confirm with a big “I’m here” button.
6. The screen says thanks and returns to home in 2 seconds.

Search algorithm

The search prioritizes:

1. Exact prefix match on first or last name.
2. Typo tolerance (1-letter Levenshtein).
3. Frequency: members who attended in the last 4 weeks rank higher.
4. Family: if a household member already marked, siblings rise.

Family attendance

If the member came with their family, no need to repeat the flow per person:

1. After finding themselves, “Did you come with your family?” appears.
2. The list shows household members.
3. Tap who came and confirm.
4. All marked with a single tap.

For minors, the flow continues into child check-in.

QR search

Every member has a personal QR available on their mobile app profile. Scanning it at the kiosk skips the search and jumps to confirmation. See QR capture.

If the member doesn’t appear

Possible causes:

• Assigned to another campus (the kiosk only searches its campus).
• Their status does not allow check-in (for example, inactive or departed).
• They exist but as a prospect, not a member. Search may find prospects when the UI allows it.

If none of that applies, use New Guest and staff can resolve duplicates later.