Reply to WhatsApp from the pastoral inbox

The inbox is available to the Pastor, Associate Pastor, Campus Admin, and Secretary roles when the Messaging module is enabled. A Campus Admin or Secretary assigned to a campus sees only that campus’s conversations. Each reply deducts credits from the church balance (AI Credits).

TL;DR

From /admin-church, open Communications → Pastoral inbox, choose the conversation in the list, and reply from the thread if you see Window open.

Steps

1. Open Communications → Pastoral inbox (/admin-church/messaging/inbox) through the church admin panel, not through /liderazgo-local.
2. Find the conversation in the list, sorted by most recent activity. If it is not there, click Refresh. The inbox has no search.
3. Open the thread and review its history. The header shows the full phone number in E.164 format; treat it as personal information.
4. Check the window status:
   • With Window open, type your reply and press the send button or the Enter key.
   • With Window closed, you will see Reply unavailable. Wait for a new incoming message from the person.
   • With Not contactable, the person asked to stop messages or is not authorized for WhatsApp, and you cannot reply.
5. Confirm that the reply appears in the thread. If you see “The church does not have enough credits to send this reply.”, ask an organization admin to buy credits (Manage credits link).