Donation problems
For: Finance adminStaff
Last reviewed:
When a digital gift does not complete, first check the Stripe connection state and whether the public page is available.
Stripe connection states
In Settings → Integrations, the connection may show as:
| State | Meaning | What to do |
|---|---|---|
| Connected | Ready to receive digital gifts | Share the /give/<slug> link or turn online donations on in Finance |
| Pending verification | Stripe is still reviewing your church’s information | Wait for Stripe to finish verification; do not announce digital giving yet |
| Not connected | No account is linked | Use Connect with Stripe in Integrations |
The public page cannot accept gifts
If Stripe is not connected, or online donations are off, the public page may show Online donations unavailable. Guests and donors cannot complete payment.
Check:
- Settings → Integrations — Stripe status.
- Finance — that Online donations is on.
- That at least one fund is available to the donor.
The donor tries and the gift does not arrive
- Confirm the donor reached confirmation (Thank You for Your Generosity! on the giving page, or Thank You! on Give in the member app on the web).
- Look for the transaction in Finance (transactions) or on the donor profile in Donors.
- If nothing appears, the donor likely closed the page before confirming. Ask them to retry.
- If the bank or card declined the payment, ask them to retry with another method or contact their bank. Ministrium cannot reverse that decision.
When to escalate
If the connection stays on Pending verification longer than expected, or several gifts fail at once while Stripe is already Connected, check the church’s Stripe dashboard and contact Ministrium support with the date, amount, and donor email.
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