Billing
Currency
By default, billing is in USD. Other currencies available based on church country:
| Country | Currencies |
|---|---|
| US and Canada | USD, CAD |
| Mexico | USD, MXN |
| Argentina, Chile, Colombia, Peru | USD (recommended) or local |
| Brazil | USD or BRL |
| EU | USD or EUR |
| UK | USD or GBP |
Currency change: Settings → Billing → Currency. Applies next cycle. Conversion uses the day’s FX (Stripe rate).
Payment methods
| Method | Availability | Stripe fee (not ours) |
|---|---|---|
| Credit card (Visa, MC, Amex) | Global | Standard Stripe |
| Debit card | Global | Standard Stripe |
| ACH (US) | US | $0.80 USD per charge |
| SEPA (EU) | EU | €0.35 |
| Bank wire | Business+ annual | No Stripe fee |
| OXXO/SPEI (Mexico) | Mexico, Growth+ | Local fee |
ACH/SEPA are much cheaper than card for large annual payments; we recommend switching on Business+.
Cycles
- Monthly: charged on the day of month you activated (e.g. activated 15th → charged 15th of each month).
- Annual: charged at activation and then yearly on same date. 2 months free vs monthly.
Invoice
Each charge generates a legal invoice:
- Downloadable PDF from Settings → Billing → Invoices.
- Customizable tax data: legal name, address, Tax ID, etc.
- E-invoice (CFDI 4.0 for Mexico, NF-e for Brazil) if enabled.
Tax-data editing: Settings → Billing → Tax data. Changes apply to the next invoice.
Past invoices
All historical invoices available at Settings → Billing → Invoices with no time limit. Individual or bulk download (CSV with metadata + ZIP of PDFs).
Failed charge
If your card is declined:
- Auto-retry in 3 days.
- Retry in 7 days.
- Retry in 14 days.
- If all 3 fail: tenant enters grace mode (7 days), then suspension (read-only).
You receive email + push on each retry, with a link to update the payment method.
Backup payment methods
Business+ allows 2 payment methods: primary and backup. If primary fails, we try backup automatically. Reduces card-expiry suspension risk to nearly zero.
Refunds
| Case | Policy |
|---|---|
| Duplicate charge from our error | Full refund in < 5 business days |
| Cancellation within 7 days of charge | Full refund if no significant use |
| SLA breach | Prorated SLA credit (see SLA) |
| Voluntary mid-cycle cancellation | No refund; service continues until cycle end |
| Annual canceled mid-term | No refund for unused months, except extreme cases |
Change payment method
Settings → Billing → Payment methods → Add new. Validated with a $1 USD authorization (immediately reversed). The old method stays as backup or can be removed.
Tax handling
Ministrium doesn’t charge VAT/sales tax on its own. If your jurisdiction requires it, it’s added to the invoice per your region’s rule and remitted to the relevant authority. Details:
- Mexico: 16% VAT if your church lacks a valid RFC or declares as individual.
- EU: VAT per country (if your church doesn’t provide a valid VAT ID).
- US: sales tax only in states with Ministrium nexus (CA, NY, TX, FL, etc.).
Many non-profit churches are tax-exempt. Upload the certificate at Settings → Billing → Tax exemption and the next invoice will go out tax-free.
Change paying tenant
If the legal entity that pays changes (e.g. from “La Roca Church Inc” to “La Roca Association Inc”), open a ticket. We migrate future invoices to the new payer without service interruption.